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No Turn On Red

Blogging about the retail industry, e-commerce development, social media, and how to craft a better shopping experience for your customers.

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August 2010 Retail Comp / Same Store Sales Numbers

Found in: Monthly Retail Sales
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  • Retail comp sales results are out for August and they are generally good. Several retailers beat analyst estimates with positive months from Zumiez, Limited Brands, [...]
Thursday
September 2, 2010
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Retail comp sales results are out for August and they are generally good. Several retailers beat analyst estimates with positive months from Zumiez, Limited Brands, and Abercrombie & Fitch. Hot Topic beat estimates by only decreasing 3.7% for the month, never a good sign. Hot Topic still hasn’t had a positive comp month this year.

This is a run down of the same store sales / comp sales for the retailers we track, for the 4 week period ending August 28, 2010

Retailer: Comp (%)
Abercrombie & Fitch (entire company) 6.0
Abercrombie & Fitch (brand) 9.0
abercrombie kids -9.0
Aeropostale -1.0
American Eagle 1.0
Banana Republic 6.0
Gap Inc. (entire company) 0.0
Gap North America -1.0
Gap International -5.0
Hollister 7.0
Hot Topic (company) -3.7
Hot Topic -3.3
Kohl’s 4.5
JCPenney 2.3
Limited Brands 10.0
Macy’s 4.3
Old Navy -2.0
Target 1.8
Torrid -5.6
Zumiez 9.1
  • Read more about: abercrombie and fitch, aeropostale, American Eagle, banana republic, Gap Inc., hollister, hot topic, jcpenney, july, Kohl's, limited, Macy's, old navy, retail sales, Target, torrid, Zumiez
  • Related posts from our archives:

    • August 5, 2010 -- July 2010 Retail Comp / Same Store Sales Numbers (0)
    • July 7, 2010 -- June 2010 Retail Comp / Same Store Sales Numbers (0)
    • June 2, 2010 -- May 2010 Retail Comp / Same Store Sales Numbers (0)

As New Jersey Braces for Hurricane Earl, Businesses Get Ready

Found in: Natural Disasters, New Jersey, News & Observations
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  • Earlier, I talked about how retailers preparing for the arrival of Hurricane Earl across the East Coast, but I’d like to dive into some more [...]
Thursday
September 2, 2010
1 Comment
Photo from flickr user tedkerwin

Earlier, I talked about how retailers preparing for the arrival of Hurricane Earl across the East Coast, but I’d like to dive into some more specifics for preparation and observations from New Jersey. As of the 11PM advisory from the National Hurricane Center, most of New Jersey is under a tropical storm warning with storm conditions expected to start in the state early Friday morning.

I’ve spoken to several retailers and local businesses and there is a sense of urgency about this storm. They are closely monitoring the storm since a change in direction to the east could spare the state from seeing more than some rain showers, while a break to the west could have lasting impact on the Shore economy. No one wants to a Holiday weekend washout, or worse, after an already shaky economic Summer. Several are looking to this weekend as a make or break weekend for the year.

One national retail executive tells me that they are optimistic that none of their stores will be forced to close during the storm. They are counting on their Northeast stores sales to add to their Summer results. A couple of days of miss sales across the Northeast could translate to a weaker August comp nationally.

I did some shopping at Target tonight and I saw a nearly empty section where flashlights once lived. Between the upcoming storm and the power outage that effected over 70,000 this week, people are buying more flashlights than Target could stock. I have noticed people buying more water, pantry essentials, and beer. Plenty of beer being sold in local liquor stores, I think that there Holiday sales plans are fine, with or without the storm.

While vacationers in North Carolina are evacuating the Outer Banks, hotels in New Jersey are still operational and booked solid for the holiday. I spoke to Barb Youchah of the Middletown Comfort Inn who tells me that storm preparations have been underway at the hotel since yesterday. Barb says, “As of today, we haven’t seen a lot of cancellations but as the word on the storm gets out, that may change. We answered a large number of calls and made reservations for local residents that live very close to the shore or in flood prone areas.” The hotel is far enough inland that flooding and storm-related damage should not be a concern but it is located close enough to areas at risk of flooding that it can provide a refuge for residents looking for drier ground.

She adds, “The forecast is for sunshine on Saturday and Sunday so we are hopeful that will salvage the weekend.”

Barb also tells me that they have plans in place for any employee who is unable to travel due to the storm and that they will be monitoring the storm closely so that they can answer any questions that their guests may have. She has also provided great, local information through the Middletown Comfort Inn Blog and their Twitter account. Another good example of a business using social media to inform and connect with their customers.

Several airlines, including Continental Airlines, have announced that passengers can reschedule flights to airports in Earl’s path without penalty. Continental has a major hub in Newark Liberty Airport so Earl-related delays could ripple throughout the country.

I will be monitoring the storm closely from Belford, NJ and will share any observations I have about the impact from Hurricane Earl to local business. If you have any stories to share during the storm, please contact me and I’ll try to get them onto the blog.

  • Read more about: comfort inn, customer relationship, disaster, emergency preparation, hurricane, hurricane earl, middletown, New Jersey, Social Media, Target
  • Photo, above, from flickr user tedkerwin available under a Creative Commons license.
  • Related posts from our archives:

    • September 1, 2010 -- Retailers Prepare as Hurricane Earl Takes Aim at the East Coast (1)
    • September 4, 2008 -- Express Lane for September 4 (1)
    • August 31, 2008 -- More on Retail Preparation for Hurricane Gustav (0)

Retailers Prepare as Hurricane Earl Takes Aim at the East Coast

Found in: Natural Disasters, New Jersey, News & Observations
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  • Hurricane Earl is churning in the Atlantic and retailers are getting ready as well as offering advice to customers on how to prepare for the [...]
Wednesday
September 1, 2010
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Photo from flickr user NASA Goddard Photo and Video

Hurricane Earl is churning in the Atlantic and retailers are getting ready as well as offering advice to customers on how to prepare for the storm. The storm is threatening the entire Mid-Atlantic and Northeast portions of the United States as well as Nova Scotia. Residents in these areas should be going to their local stores and stocking up on the recommended supplies.

As expected, residents in North Carolina are getting ready for the storm and retailers are seeing a surge in customers. From the article:

“We have just definitely seen an increase in customer traffic it started yesterday a little bit but over today they’ve been moving with the batteries and tarps and flashlights and things like that,” said store manager Robert Evans.

The storm is only about 24 hours from impacting the Outer Banks and I hope that anyone who hasn’t evacuated is just about finished hunkering down for the next few days.

Almost two years ago, I noted how well Home Depot was using Twitter to communicate advice and store opening/closing information during Hurricane Gustav. This season has not been any different as they are offering great tips for residents who are preparing for the storm through their Twitter feed and their blog. The retailer has an entire section of their site dedicated to hurricane preparation with helpful videos and articles. Of course this drives traffic back to the retailer, but it also provides good information and knowledge to shoppers.

Having a disaster plan is important for any small business and Office Depot has offered advice to small businesses who are in the path of the storm.

Shortly, I’m going to follow this post up with a second post sharing some more, localized information about how businesses are preparing for the storm. I’m not very far from the Atlantic Ocean, along the coast of New Jersey, and I have a few notes that I’d like to share.

The next 24 hours are going to be a crucial time to watch this storm. Depending on the exact path that it takes, this could become a very bad Labor Day weekend along the East Coast.

  • Read more about: disaster, emergency preparation, Home Depot, hurricane, hurricane earl, New Jersey, north carolina, office depot
  • Photo, above, from flickr user NASA Goddard Photo and Video available under a Creative Commons license.
  • Related posts from our archives:

    • September 2, 2010 -- As New Jersey Braces for Hurricane Earl, Businesses Get Ready (1)
    • September 2, 2008 -- Retailers in the Aftermath of Hurricane Gustav (0)
    • August 31, 2008 -- More on Retail Preparation for Hurricane Gustav (0)

The rise and fall of American Apparel

Found in: News & Observations
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  • I remember when American Apparel became the go to provider for t-shirts for anyone who was doing screen printing for bands. Their t-shirts ran true [...]
Sunday
August 29, 2010
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Photo from flickr user kba213

I remember when American Apparel became the go to provider for t-shirts for anyone who was doing screen printing for bands. Their t-shirts ran true to size, better than Hanes, and were affordable in bulk. As punk bands with budgets became a more style conscious, American Apparel was a great choice.

A few years later, American Apparel translated the wholesale success into one of the strongest fashion/retail bands of the later part of this decade. But now, they face a litany of problems that threaten to doom the retailer. The Gaurdian’s has an excellent piece, The rise and fall of American Apparel, detailing all of the problems facing the retailer today, from debt to lawsuits to immigration problems. This is a story that I think will serve as the outline for the business class that will be taught about American Apparel one day.

The fashion empire of this maverick Canadian entrepreneur – who apparently relishes his reputation as a pervert and a libertine – has gone from being the coolest company on the block when it arrived in Britain in 2004 to the brink of bankruptcy because its auditor, Deloitte & Touche, resigned last month after discovering “material weaknesses” in the financial controls of the clothing company dating back to last year.

For the exhibitionist Charney, whose excesses are the stuff of fashion-industry legend, to be finally humbled by accounts that are more street corner than Wall Street is, some might think, a bit like Al Capone finally being brought to book over tax evasion. But whatever the catalyst, it has led to the unravelling of an empire. It is a rags to riches – and back to rags again – story that has the fashion world in its thrall.

Americal Apparel has become a well known brand in both retail and fashion, but it is looking like their downfall is going to be their own success. After unveiling their first two stores in 2003, they launched one of the most aggressive retail expansion plans of the previous decade. Doing so has coupled the retailer with debt at a time when the industry is struggling. Add in seemingly unstable leadership and it is difficult to say what the future holds for the retailer.

I do wonder what the future holds for retail operations but I do hope that the wholesale operations can find a way to continue, in spite of whatever happens to the company. They really do make a great product.

  • Read more about: american apparel, bankruptcy, economy, fashion, lawsuits, litigation, Retail, t-shirts
  • Photo, above, from flickr user kba213 available under a Creative Commons license.
  • Related posts from our archives:

    • August 20, 2010 -- Express Lane for 8/20/2010 (0)
    • August 4, 2008 -- Boscov’s To Seek Bankruptcy Protection (2)
    • August 1, 2008 -- NYC Chain Stores, By the Numbers (0)

Express Lane for 8/26/2010

Found in: Express Lane
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  • Some stories I’ve been reading over the past few days: SmashingMagazine shares some e-commerce design advice with their article, Improve Your E-Commerce Design With Brilliant [...]
Thursday
August 26, 2010
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Some stories I’ve been reading over the past few days:

SmashingMagazine shares some e-commerce design advice with their article, Improve Your E-Commerce Design With Brilliant Product Photos. Not only do they share examples of good product photography in e-commerce, but they also share tips and advice for e-commerce site owners who are looking for better photography.

Last year, Nordstrom rolled out a new inventory management system that allowed the retailer to combine web and in-store inventory. This new inventory system is one of the driving factors behind the retailer’s sales growth in 2010. It is also making for more satisfied customers. It’s a win for both parties.

The Retail Doctor, Bob Phibbs, has a great analysis of one retailer who used daily deal site Groupon and saw less than stellar results. Through all of the hype of Groupon and the sites that are starting to follow, this is a good cautionary tale about the downfalls of large price discounts in retail. The blog post is also followed by some great comments that offer some additional views on the matter.

  • Read more about: customer satisfaction, Customer Service, Design, discounting, e-commerce, gap, groupon, inventory, nordstrom, Photography, Retail, smashingmagazine, theretaildoctor
  • Related posts from our archives:

    • August 20, 2010 -- Express Lane for 8/20/2010 (0)
    • January 7, 2009 -- 52 E-Commerce Stores on the iPhone (12)
    • April 29, 2010 -- 11 E-Commerce Homepages for Mother’s Day (0)
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About No Turn On Red:

No Turn On Red is a blog about the customer experience in retail, both online and in-store. Through tips for e-commerce developers, inspiration for e-commerce information architects, advice for retail directors, and stories from real customers, our goal is to make the shopping experience better for all.

Topics We Cover:

Business
  • Branding
  • Careers
  • Consumer Rights
  • Customer Service
  • Economics
  • Employee Relations
Retail
  • Bankruptcy
  • Black Friday
  • Current Events
  • Customers
  • Economy
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  • Marketing
  • Monthly Retail Sales
  • Natural Disasters
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