Another day, another collection of stories on the web that I’ve come across today.
The New York Times has a great look at how Wal-Mart’s own policies and methods have hurt the retailer. Wake Up Wal-Mart asks, Is Wal-Mart too cheap for their own good?
Not too long after Wal-Mart revealed more information on their plans to enter India in 2008 (read more here and here), Marketwatch is reporting that Best Buy is in talks to enter India through a deal with Vivek.
Steve Miller at Two Hat Marketing is talking about return policies. I agree with him that liberal return policies create more loyal customers. While they may create loyal customers who abuse the system, they are outweighed by the loyal customers created who appreciate not being looked at like a thief if something doesn’t fit or they change their mind. Retailers like Nordstrom and Kohl’s are using their return policies to distinguish themselves from their competition.
And finally, some interesting tidbits related to the airline industry:
A customer service tale, of people going above and beyond what is expected, involving the TSA? That can’t be right! But indeed, Christ at The Diff shares a positive story about the TSA that also involves holday air travel. Good story to read.
While The Airline Hub is reporting on a change in United’s policy on delayed flights, maybe United should take a look at Service Untitled’s thoughts on ways airlines could improve customer service.
