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Home > Retail > Category Archive: New Jersey

You are viewing the New Jersey category archive.

Retail and shopping in the Garden State.

As New Jersey Braces for Hurricane Earl, Businesses Get Ready

Found in: Natural Disasters, New Jersey, News & Observations
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  • Earlier, I talked about how retailers preparing for the arrival of Hurricane Earl across the East Coast, but I’d like to dive into some more [...]
Thursday
September 2, 2010
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Photo from flickr user tedkerwin

Earlier, I talked about how retailers preparing for the arrival of Hurricane Earl across the East Coast, but I’d like to dive into some more specifics for preparation and observations from New Jersey. As of the 11PM advisory from the National Hurricane Center, most of New Jersey is under a tropical storm warning with storm conditions expected to start in the state early Friday morning.

I’ve spoken to several retailers and local businesses and there is a sense of urgency about this storm. They are closely monitoring the storm since a change in direction to the east could spare the state from seeing more than some rain showers, while a break to the west could have lasting impact on the Shore economy. No one wants to a Holiday weekend washout, or worse, after an already shaky economic Summer. Several are looking to this weekend as a make or break weekend for the year.

One national retail executive tells me that they are optimistic that none of their stores will be forced to close during the storm. They are counting on their Northeast stores sales to add to their Summer results. A couple of days of miss sales across the Northeast could translate to a weaker August comp nationally.

I did some shopping at Target tonight and I saw a nearly empty section where flashlights once lived. Between the upcoming storm and the power outage that effected over 70,000 this week, people are buying more flashlights than Target could stock. I have noticed people buying more water, pantry essentials, and beer. Plenty of beer being sold in local liquor stores, I think that there Holiday sales plans are fine, with or without the storm.

While vacationers in North Carolina are evacuating the Outer Banks, hotels in New Jersey are still operational and booked solid for the holiday. I spoke to Barb Youchah of the Middletown Comfort Inn who tells me that storm preparations have been underway at the hotel since yesterday. Barb says, “As of today, we haven’t seen a lot of cancellations but as the word on the storm gets out, that may change. We answered a large number of calls and made reservations for local residents that live very close to the shore or in flood prone areas.” The hotel is far enough inland that flooding and storm-related damage should not be a concern but it is located close enough to areas at risk of flooding that it can provide a refuge for residents looking for drier ground.

She adds, “The forecast is for sunshine on Saturday and Sunday so we are hopeful that will salvage the weekend.”

Barb also tells me that they have plans in place for any employee who is unable to travel due to the storm and that they will be monitoring the storm closely so that they can answer any questions that their guests may have. She has also provided great, local information through the Middletown Comfort Inn Blog and their Twitter account. Another good example of a business using social media to inform and connect with their customers.

Several airlines, including Continental Airlines, have announced that passengers can reschedule flights to airports in Earl’s path without penalty. Continental has a major hub in Newark Liberty Airport so Earl-related delays could ripple throughout the country.

I will be monitoring the storm closely from Belford, NJ and will share any observations I have about the impact from Hurricane Earl to local business. If you have any stories to share during the storm, please contact me and I’ll try to get them onto the blog.

  • Read more about: comfort inn, customer relationship, disaster, emergency preparation, hurricane, hurricane earl, middletown, New Jersey, Social Media, Target
  • Photo, above, from flickr user tedkerwin available under a Creative Commons license.

Retailers Prepare as Hurricane Earl Takes Aim at the East Coast

Found in: Natural Disasters, New Jersey, News & Observations
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  • Hurricane Earl is churning in the Atlantic and retailers are getting ready as well as offering advice to customers on how to prepare for the [...]
Wednesday
September 1, 2010
1 Comment
Photo from flickr user NASA Goddard Photo and Video

Hurricane Earl is churning in the Atlantic and retailers are getting ready as well as offering advice to customers on how to prepare for the storm. The storm is threatening the entire Mid-Atlantic and Northeast portions of the United States as well as Nova Scotia. Residents in these areas should be going to their local stores and stocking up on the recommended supplies.

As expected, residents in North Carolina are getting ready for the storm and retailers are seeing a surge in customers. From the article:

“We have just definitely seen an increase in customer traffic it started yesterday a little bit but over today they’ve been moving with the batteries and tarps and flashlights and things like that,” said store manager Robert Evans.

The storm is only about 24 hours from impacting the Outer Banks and I hope that anyone who hasn’t evacuated is just about finished hunkering down for the next few days.

Almost two years ago, I noted how well Home Depot was using Twitter to communicate advice and store opening/closing information during Hurricane Gustav. This season has not been any different as they are offering great tips for residents who are preparing for the storm through their Twitter feed and their blog. The retailer has an entire section of their site dedicated to hurricane preparation with helpful videos and articles. Of course this drives traffic back to the retailer, but it also provides good information and knowledge to shoppers.

Having a disaster plan is important for any small business and Office Depot has offered advice to small businesses who are in the path of the storm.

Shortly, I’m going to follow this post up with a second post sharing some more, localized information about how businesses are preparing for the storm. I’m not very far from the Atlantic Ocean, along the coast of New Jersey, and I have a few notes that I’d like to share.

The next 24 hours are going to be a crucial time to watch this storm. Depending on the exact path that it takes, this could become a very bad Labor Day weekend along the East Coast.

  • Read more about: disaster, emergency preparation, Home Depot, hurricane, hurricane earl, New Jersey, north carolina, office depot
  • Photo, above, from flickr user NASA Goddard Photo and Video available under a Creative Commons license.

Red Bank (NJ) to get micro Staples

Found in: New Jersey
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  • Red Bank Green has the news that the town will be getting a new retail tenant: Staples will open a micro copy center location sometime [...]
Wednesday
July 15, 2009
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Red Bank Green has the news that the town will be getting a new retail tenant: Staples will open a micro copy center location sometime this Fall. The location will have a full feature copy & design center as well as carrying an assortment of the “top 1,000 products” in the store.

This is great news for the Red Bank retail community. Staples is second national retailer to embrace Red Bank in recent months, joining Urban Outfitters who will also be opening a Red Bank location sometime this Fall/Winter. Though in-town retail vacancies rose rapidly through the end of 2008 and early 2009, this is another glimmer of hope that the town may be making the turn towards better times.

  • Read more about: New Jersey, Red Bank, staples, urban outfitters

NJ GOP Proposes Sales Tax Holiday to Spur Consumer Spending

Found in: Economics, Holiday 2008, New Jersey
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  • On Thursday, the New Jersey Legislature is being convened in order to discuss ways that the state can deal with the current economic crisis. Today, [...]
Tuesday
October 14, 2008
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On Thursday, the New Jersey Legislature is being convened in order to discuss ways that the state can deal with the current economic crisis. Today, in advance of that meeting, New Jersey Republican leaders have proposed an unprecedented 5 week sales tax holiday, right through the heart of the Holiday spending season. From the Star Ledger:

The proposal would cut the sales tax in half — to 3.5 percent — during the busiest retail buying season, Thanksgiving through Jan. 4. The sales tax in the state’s 32 Urban Enterprise Zones — areas where economic incentives, such as reduced sales taxes, are offered to encourage development — would also be cut in half, to 1.75 percent, to stimulate buying in cities.

The proposal would affect any item subject to New Jersey’s sales tax, from restaurant meals to automobiles.

Two Republican officials said it would jump-start the economy by allowing customers to pay less for merchandise and increasing retail sales.

Both parties are going to come out with ideas, some grandiose and some small, in order to deal with the economic crisis. While I am not economist, an idea like this seems like it could spur consumer spending. While it may not stop the hemorrhaging that some national retailers are going to experience this season, it may slow down losses enough, on a localized level, to help some small businesses and niche retailers get through this tough time.

That’s not to say that it is a plan without flaws. The article above estimates the loss of tax revenue to be at $500 million, which is a huge financial hit to a state that is already strapped and proposing many alternative ideas for how to raise money. Residents here have seen many ideas floated around – from tax increases, new surcharges on gasoline, and toll hikes. With decreased spending and already lower tax revenues, is now really the time to take half a billion dollars more from state revenue? Can the lower tax rate really increase consumer spending to overcome the decrease in state revenue?

My gut feeling is that the tax cut, on it’s own, will increase consumer spending on large ticket items and increase traffic to stores on the borders with other states. Businesses that will see a boost from this proposal will be car dealers and the Best Buy on Route 17 (right across the border from New York). I don’t know if, overall, the spending increase is going to be large enough to offset the decreases we are already going to see.

A sales tax decrease is only going to work if one of two things happens. First, it requires that people have money to spend. The family who isn’t making their mortgage payment probably is going to spend more now that the sales tax is reduced. The second requirement is that people want to spend the money. People may be making their bills and have money to spend, but that doesn’t mean they are going to want to spend more money just because the sales tax is slashed. They may want to take that money and put it towards other debit or savings rather than spend.

I can very well see an economic proposal coming out of New Jersey on Thursday that includes a sales tax reduction as one part of a multi-prong economic package. What else will be included, I’m not sure, but I can very realistically see the sales tax reduction as one facet of the package.

I previously talked about the economic impact of the sales tax rising from 6% to 7% in New Jersey.

  • Read more about: Best Buy, government, holiday, New Jersey, sales tax

Foot Locker Sued Over Gift Card Policy

Found in: Law, New Jersey
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  • Athletic apparel Retailer Foot Locker has been sued in New Jersey court for violating the terms of the state’s Consumer Fraud Act. The consumer laws [...]
Tuesday
October 14, 2008
No Comments

Athletic apparel Retailer Foot Locker has been sued in New Jersey court for violating the terms of the state’s Consumer Fraud Act. The consumer laws limit the amount that retailers can charge on inactive gift cards and defines how retailers must publish the terms and conditions of these gift cards.

The suit, filed by Joseph Vona of Middlesex, NJ, alleges that Foot Locker violates the state consumer laws by charging fees after 12 months of gift card inactivity, where NJ law states a minimum of 24 months must have elapsed, and (more interestingly) he alleges that the terms and conditions are written on the gift card in a font size smaller than what the NJ law requires. NJ law requires the terms and conditions to be written in a font size no smaller than 10 points. This suit has ramifications for retailers and designers, alike.

This is an interesting case to watch locally, as I believe it is the first test of the New Jersey Gift Card Act. I’m pro-consumer in this case.

Anyone have a photo of a Foot Locker gift cards? I’d love to see the type size on it.


Photo from Flickr user Genista, used under Creative Commons.

  • Read more about: consumer law, Consumer Rights, foot locker, gift cards, Law, New Jersey
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About No Turn On Red:

No Turn On Red is a blog about the customer experience in retail, both online and in-store. Through tips for e-commerce developers, inspiration for e-commerce information architects, advice for retail directors, and stories from real customers, our goal is to make the shopping experience better for all.

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