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Home > Tag Archive: Best Buy

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Macy's cutting 7,000 jobs

Found in: Current Events
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  • Another reduction in the retail workforce: this time it is Macy’s announcing a 4% reduction in their workforce, slashing 7,000 jobs. 5,100 of those are [...]
Monday
February 2, 2009
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Another reduction in the retail workforce: this time it is Macy’s announcing a 4% reduction in their workforce, slashing 7,000 jobs. 5,100 of those are at the store level.

“Reducing our workforce is an unfortunate outcome of the current economic environment, and I am frustrated that so many of our people will be unable to move forward with us as we proceed into a very exciting future for Macy’s and Bloomingdale’s,” Macy’s CEO Terry Lundgren said in a statement.

The retailer estimates the restructuring efforts will reduce previously planned expenses by about $400 million a year beginning in 2010.

This is the latest in a line of retail layoffs – last week Home Depot, Starbucks, Williams-Sonoma, and Target all announced layoffs. Best Buy has also announced that they will be cutting workforce in their corporate headquarters later this month.

  • Read more about: Best Buy, economy, Home Depot, layoffs, Macy's, Target, williams-sonoma

Express Lane for December 4

Found in: Black Friday, Current Events, Employee Relations, Express Lane, Holiday 2008, Industry News
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  • ComScore reports that Cyber Monday spending increased 15% over last year. While the November to December period is down 2% from last year, this weekend [...]
Thursday
December 4, 2008
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ComScore reports that Cyber Monday spending increased 15% over last year. While the November to December period is down 2% from last year, this weekend saw tremendous gains in online sales. Breaking down the data a bit more, ComScore today reports that there was a 22% increase in online shoppers, though a decrease in the average value per transaction. Online shopping sites saw a 33% jump in traffic, with Best Buy seeing a 131% increase in traffic. I hope they were able to reap the benefits of that. More detailed breakdowns available in today’s release from ComScore.

Best Buy recently turned to their retail stores to look for talent to build their new intranet. There seems to be a good focus on breaking down divisions between rank and accelerating communication from the bottom up. Employee feedback is being used by merchants to help make better, and most likely, more timelier decisions. I also really like the fact that they went to the store level to find the skill to build the intranet, essentially allowing the target audience to have a major say in how the site will be built.

Walmart and Coke have released a new commercial called “Joy! Enough to go around“. The commercial pushes the low prices that Walmart has on Coke products; prices so low that it allows the star of the video to throw a holiday party for everyone he knows. It’s a really well crafted video. I love the continuous, one-camera shot of this video. Now, I can’t get the jingle out of my head. Well done, I think.

  • Read more about: Best Buy, Black Friday, coke, commercial, comScore, Corporate Communication, cyber monday, intranet, retail sales, traffic, walmart, Youtube

NJ GOP Proposes Sales Tax Holiday to Spur Consumer Spending

Found in: Economics, Holiday 2008, New Jersey
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  • On Thursday, the New Jersey Legislature is being convened in order to discuss ways that the state can deal with the current economic crisis. Today, [...]
Tuesday
October 14, 2008
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On Thursday, the New Jersey Legislature is being convened in order to discuss ways that the state can deal with the current economic crisis. Today, in advance of that meeting, New Jersey Republican leaders have proposed an unprecedented 5 week sales tax holiday, right through the heart of the Holiday spending season. From the Star Ledger:

The proposal would cut the sales tax in half — to 3.5 percent — during the busiest retail buying season, Thanksgiving through Jan. 4. The sales tax in the state’s 32 Urban Enterprise Zones — areas where economic incentives, such as reduced sales taxes, are offered to encourage development — would also be cut in half, to 1.75 percent, to stimulate buying in cities.

The proposal would affect any item subject to New Jersey’s sales tax, from restaurant meals to automobiles.

Two Republican officials said it would jump-start the economy by allowing customers to pay less for merchandise and increasing retail sales.

Both parties are going to come out with ideas, some grandiose and some small, in order to deal with the economic crisis. While I am not economist, an idea like this seems like it could spur consumer spending. While it may not stop the hemorrhaging that some national retailers are going to experience this season, it may slow down losses enough, on a localized level, to help some small businesses and niche retailers get through this tough time.

That’s not to say that it is a plan without flaws. The article above estimates the loss of tax revenue to be at $500 million, which is a huge financial hit to a state that is already strapped and proposing many alternative ideas for how to raise money. Residents here have seen many ideas floated around – from tax increases, new surcharges on gasoline, and toll hikes. With decreased spending and already lower tax revenues, is now really the time to take half a billion dollars more from state revenue? Can the lower tax rate really increase consumer spending to overcome the decrease in state revenue?

My gut feeling is that the tax cut, on it’s own, will increase consumer spending on large ticket items and increase traffic to stores on the borders with other states. Businesses that will see a boost from this proposal will be car dealers and the Best Buy on Route 17 (right across the border from New York). I don’t know if, overall, the spending increase is going to be large enough to offset the decreases we are already going to see.

A sales tax decrease is only going to work if one of two things happens. First, it requires that people have money to spend. The family who isn’t making their mortgage payment probably is going to spend more now that the sales tax is reduced. The second requirement is that people want to spend the money. People may be making their bills and have money to spend, but that doesn’t mean they are going to want to spend more money just because the sales tax is slashed. They may want to take that money and put it towards other debit or savings rather than spend.

I can very well see an economic proposal coming out of New Jersey on Thursday that includes a sales tax reduction as one part of a multi-prong economic package. What else will be included, I’m not sure, but I can very realistically see the sales tax reduction as one facet of the package.

I previously talked about the economic impact of the sales tax rising from 6% to 7% in New Jersey.

  • Read more about: Best Buy, government, holiday, New Jersey, sales tax

Target, Home Depot, Best Buy Donate to Gustav Relief Efforts

Found in: Natural Disasters
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  • More announcements from retailers offering assistance in the aftermath of Hurricane Gustav: Best Buy, with eight stores in the affected region, has announced that customers [...]
Wednesday
September 3, 2008
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More announcements from retailers offering assistance in the aftermath of Hurricane Gustav:

Best Buy, with eight stores in the affected region, has announced that customers can donate to the American Red Cross through all of the stores nationally through September 30, 2008. The retailer will also match donations up to $1 million.

Home Depot has announced it has donated $300,000 to the American Red Cross, in addition to $500,000 that the retailer donated to employees who were affected by the storm.

Finally, Target has announced a variety of relief efforts. They’re donating $300,000 in product relief packages assembled by volunteers and delegates from the Republican National Convention. The retailer has also given the American Red Cross access to their store in Convington, LA for use as an emergency operations center, and are allowing the Salvation Army to use a vacant store in Dallas, TX to store supplies.

  • Read more about: american red cross, Best Buy, emergency preparation, gulf coast, Home Depot, Hurricane Gustav, lousiana, salvation army, Target

Express Lane for August 11

Found in: Express Lane, Social Media
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  • Couple of stories catching my eye this morning: The New York Times has a look Red Hook, Brooklyn, just a couple of months after the [...]
Monday
August 11, 2008
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Couple of stories catching my eye this morning:

The New York Times has a look Red Hook, Brooklyn, just a couple of months after the Ikea there opened. Many community residents were against the opening of this location, as they feared the traffic and noise impact on the local community. Ikea also tore down several historic buildings to make room for this location. But now, just two months after the retailer opened there, some residents in the community are finding positives in what Ikea has brought to the community.

Best Buy has announced a series of airport kiosks/vending machines that will dispense cell phone accessories and other portable electronics. Apple has had their own iPod vending machines in airports and other locations for a few years now and this model has, seemingly, worked well for them. This similar model should also prove to be a low-cost distribution channel for Best Buy.

Finally, Customer World is discussing social media in banking and the obstacles that it faces in adoption. Interesting views on an industry that has been slow to adopt social media and why customers would be reluctant to embrace social networking in banking.

  • Read more about: Apple, banking, Best Buy, brooklyn, Ikea, kiosk, new york, new york times, red hook, Social Media
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About No Turn On Red:

No Turn On Red is a blog about the customer experience in retail, both online and in-store. Through tips for e-commerce developers, inspiration for e-commerce information architects, advice for retail directors, and stories from real customers, our goal is to make the shopping experience better for all.

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