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Home > Tag Archive: Lord & Taylor

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16 E-Commerce Sites Ready for Valentine’s Day

Found in: Inspiration
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  • Valentine’s Day is just a few days away. I wanted to see how various retailers are promoting the holiday in order to see how they [...]
Monday
February 9, 2009
2 Comments

Valentine’s Day is just a few days away. I wanted to see how various retailers are promoting the holiday in order to see how they are working to increase last minute sales. Below you’ll see screenshots of various e-commerce sites that are ready for the Holiday: from department stores, to jewelry, candy, and lingerie.

I find it interesting to see a holiday like Valentine’s Day play out over the web. On one hand, there is the traditional retail focus on jewelry, flowers, and accessories but they are interspersed with free shipping promotions, shipping guidelines, and gift finders. Throw in a lot of red, red, and more red and you have the state of e-commerce as we run full force into the Valentine’s Day holiday.


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  • Read more about: 1800flowers, coach, Design, ecommerce, express, flowers, godiva, jared, jewelers, jewelry, kay, Kohl's, Lord & Taylor, mrs. fields, proflowers, redenvelope, screenshots, urban outfitters, valentine's day, victoria's secret, zales

How Teens Shop: In-depth insight into teen shopping trends from the Washington Post

Found in: Branding, Customers
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  • Today’s Washington Post has a very detailed, in-depth look into teen shopping habits that, I’m guessing, is going to make the rounds at corporate offices [...]
Monday
June 4, 2007
1 Comment

Today’s Washington Post has a very detailed, in-depth look into teen shopping habits that, I’m guessing, is going to make the rounds at corporate offices of mall retailers today:

Sixty-one teenagers from across the Washington region descended upon Tysons Corner on a recent Saturday. And we were there to capture it all.

We wanted to learn how today’s teens make their purchasing decisions, how they calculate value and how they figure out what’s cool. These teenage volunteers, all between seventh and 11th grade, brought their own money, friends and sense of style. Some came with their parents; some with their parents’ credit card. But all of them brought strong opinions about what they like — and what they don’t.

More than a dozen Washington Post and washingtonpost.com staff members documented the shopping expedition through stories, photographs, audio and video. We gained insight into teen consumer psychology and the latest trends, but we also learned a lot about the teenagers themselves.

With 10 associated articles, photos, video, and an interactive map detailing how many people visited different stores and how much money was spent, this is a rather fascinating read. Detailed, detailed, detailed. Only click on this link if you have time to kill, because it will suck you in with the amount of information available: Tracking Teen Shopping Habits.

I’m not going to be able to sumarize everything that the Washington Post has in that article, but there are a few points that jumped out at me that I’d like to share:

Collectively, the teens spent the most money at Hollister ($498) with Urban Outfitters a distant second ($319). $288 was spent at American Eagle while $198 was spent at Abercrombie & Fitch. Old Navy ranked up there, with over $160 being spent by these teenagers. Non-existant in this group was PacSun, with 10 visits and no money being spent.

These teenagers are smart. One article centers around their price conciousness (When Mom’s Not Paying, Cost Is a Deal-Breaker) and one article is about their shopping strategies (On a Mission to Buy, With a Plan of Attack). These teenagers came equipped with plans, checking out fashion and getting information from the retailer’s websites prior to stepping foot in the mail.

Where’d denim go? These kids aren’t shopping for jeans, apparently.

Teenagers aren’t just shopping at specialty retailers. This group is also looking at Macy’s, Nordstrom, Bloomingdale’s, and Lord and Taylor to find the best deals.

The work put in to this report from the Washington Post is incredible. Like I’ve already said, this is a really fantastic read with a ton of information.

  • Read more about: abercrombie and fitch, demographics, gap, habits, lifestyle marketing, Lord & Taylor, Macy's, sales, shopping, teenagers

Express Lane for 4/21/2007

Found in: Express Lane
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  • A (new) weekly rundown of some of the blog posts and other items that I’ve found interesting this week, but didn’t get a chance to [...]
Saturday
April 21, 2007
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A (new) weekly rundown of some of the blog posts and other items that I’ve found interesting this week, but didn’t get a chance to share:

Retail Design Diva writes about the new Lord & Taylor Summer window displays (see: Making Waves on Fifth Avenue). With photography from the new Georgia Aquarium, it sounds like a very extravagant window display. I’d love to see it, but with it only being around until 5/4, I don’t know If I will get up there to see it firsthand. Photos, anyone?

Home Depot Canada will continue self-checkout rollout says Home Channel News. Wish more self-service checkouts were in the American stores. Nothing like going to Home Depot on a sunday afternoon and there only being two cashiers. At least self service checkouts would speed things up, somewhat.

Finn over at Lightheavyweight wrote the very simply titled KISS a few weeks back. Didn’t get a chance to share it then, but I’d recommend reading it. A reminder than simple, sometimes is better.

And I have to do some self promotion, again. As a reminder, this week I launched Big Box Watch, which is a web application plotting new retail construction using a Google Map interface. There’s also a blog there, and this week I talked about the expansion of JCPenney and their foray into Manhattan and I also posted some news about Best Buy’s store openings in the next three months.

  • Read more about: Best Buy, bigboxwatch, canada, Home Depot, Lord & Taylor

Express Lane for 10/9/2006

Found in: Express Lane
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  • Couple of notes for this week: As Nintendo gets ready to launch their new console, Wii, in November, Engadget has a first look at some [...]
Monday
October 9, 2006
1 Comment

Couple of notes for this week:

As Nintendo gets ready to launch their new console, Wii, in November, Engadget has a first look at some of the retail information for the unit, including CompUSA’s cost v. price information and photos of the new endcap displays in production for Target (see: Wii retail details: markup and endcaps).

Retailwire (subscription required) carried a story and discussion about Lord and Taylor last week (see: New Owner Buys, Looks to Build Lord & Taylor). With the sale of Lord & Taylor fully complete now, NRDC Equity Partners has started announcing some of their plans for the chain. They’ve announced that they will be downsizing the Fifth Avenue flagship store and closing their Water Tower Place store in Chicago. However, they say they are commited to growing the brand and looking for opportunity to expand, including looking into more freestanding, lifestyle center options.

Finally, one more video game note: I love reading blogs with an interesting perspective on retail, and A Day In The Life Of Video Games is no different. This is a blog written by employees of a video game store, sharing their experiences with customers and customer service. Very funny insight into this segment of retail.

  • Read more about: Lord & Taylor, nintendo, Target

Express Lane for 8/6/2006

Found in: Express Lane
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  • This week we saw record heat on the East Coast and a mixed bag of retail results for July. Some retailers are already enjoying the [...]
Sunday
August 6, 2006
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This week we saw record heat on the East Coast and a mixed bag of retail results for July. Some retailers are already enjoying the BTS season while some mall retailers can’t catch a break.

Are Wal-Mart employees in for a shock tomorrow? Rumors are that various levels of management, including store, district, and regionals, were tied up in meetings last week discussing new HR policies. Details are few, due to strict measures meant to clog up leaks, but one of the rumors is that Wal-Mart will be announcing new policies regarding the maximum pay employees can make within various pay scales. Is a possible severage package for long term employees also in the works? Rumors are rampant, but expect more to be known tomorrow.

The Lord & Taylor sale has been approved by the Federal Trade Commission. With that, Macy’s has re-opened the former Lord & Taylor in Center City Phildelphia as a new flagship store. The Philadelphia Daily News offers some insight into ways that Macy’s, and other retailers, can look towards the future of retail and customer satisfaction (see: Macy’s: Want to Know The Real Way to Shop?).

In case you blinked, as of the end of July, Hollister now has 355 stores nationally, compared to the 351 that Abercrombie & Fitch has. The younger brother now has more stores than the (much) older sibling.

Finn over at Lightheavyweight took a good look at Gap and some other retailers this week (see: Retail Sightings, July 30, 2006). He comes from a design background, similar to me, and approaches the retail industry looking for good design and ways to increase customer satisfaction. I really enjoyed this post and look for more like it in the future.

In local (to me) retail news, there’s something interesting brewing along Route 36 at the site of a former Bradlees and Food Town, in Hazlet, NJ, that has been vacant since the early part of this century. It appears that the local planning board has heard an application from Stop & Shop Supermarkets to rennovate the building. For years, Wal-Mart has been rumored to be interested in the property, but due to enviromental concerns, the property is not large enough for what they require.

This application is interesting for a few reasons – one, because Stop & Shop owned the Bradlees chain at one point, so they are reaquiring property they divested 15 years ago. Second, Stop & Shop already has a location less than a mile away from this property. I’m interested to know what they plan on doing with this vacant parcel and the existing store. Could they really be moving locations, down the highway?

Also locally, PetSmart is building their sixth location in this part of the Jersey Shore, due to open next year.

This week will see the start of Q2 earnings results, with the balance of the results due in after next weekend. We’ll see how the BTS season is shaping up for retailers across the country and start to get some indications where retailers are planning on going as we head into the Fall.

  • Read more about: abercrombie and fitch, Customer Service, gap, Lord & Taylor, walmart
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About No Turn On Red:

No Turn On Red is a blog about the customer experience in retail, both online and in-store. Through tips for e-commerce developers, inspiration for e-commerce information architects, advice for retail directors, and stories from real customers, our goal is to make the shopping experience better for all.

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