Tuesday
September 2, 2008
New Orleans has a great mix of local and national retail brands that I think is an example for many other urban areas. Last year, I got to get down to New Orleans and really enjoyed, among other things, the Riverwalk Marketplace. The national brands co-existing with local stores was a nice balance to see With Hurricane Gustav having moved on shore and away from New Orleans, retailers will be allowed back in to the city, on Wednesday, in order to check on damage and assess their properties. I hope there is a speedy recovery for everyone involved in the storm.
As discussed over the weekend, many retailers prepared well for this storm in order to reopen their stores in the wake of the storm. USA Today has more on the post-storm plans in their article, Businesses eye quick recovery effort after Gustav. Home Depot has many trucks staged and ready to roll into the affected area and Walmart really highlights all of the things that they learned in the aftermath of Katrina that made this preparation better, which in turn should make the recovery smoother and quicker.
Speaking of Walmart: In this article regarding the 1200 evacuees that found themselves in Hanceville, Alabama, there’s a good note about Walmart’s local response to the situation:
“Wal-Mart Distribution Center called and asked what we need,” Kilgo said. “They brought a huge truck load of supplies, including drinks, snacks and cleaning supplies.”
If you have any more information on retail-related recovery efforts, please let me know.
Here is one thing I believe in: customer service is not one way street.
Customers, as well as businesses they deal with, have an obligation to better customer service. Customer service cannot go from bad to good if the company doesn�t know that they are providing bad customer service. On the same hand, customer service cannot continue to be good or great if the company doesn�t know that they are already providing that level of service. It is important for the customer to communicate with whoever they are able to in order to help build good customer service relationships.
I�d like to share with you five ways that you, as a customer, can improve customer service in the places that you shop. Although the scope of this post is geared towards retail, restaurants, and industries where customer interaction is one-on-one, the basic tenets that I will describe can be applied to almost all of our business relationships.
Most of these ways should seem simplistic and obvious, but that’s the point. Talking to friends and family, it doesn’t seem that a lot of people are doing these incredibly simple and easy things that they can be doing to help businesses improve customer service.
For a little back story as to why I wrote this, check out my other post: On poor customer service and me being a poor customer.
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