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The rise and fall of American Apparel

Found in: News & Observations
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  • I remember when American Apparel became the go to provider for t-shirts for anyone who was doing screen printing for bands. Their t-shirts ran true [...]
Sunday
August 29, 2010
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Photo from flickr user kba213

I remember when American Apparel became the go to provider for t-shirts for anyone who was doing screen printing for bands. Their t-shirts ran true to size, better than Hanes, and were affordable in bulk. As punk bands with budgets became a more style conscious, American Apparel was a great choice.

A few years later, American Apparel translated the wholesale success into one of the strongest fashion/retail bands of the later part of this decade. But now, they face a litany of problems that threaten to doom the retailer. The Gaurdian’s has an excellent piece, The rise and fall of American Apparel, detailing all of the problems facing the retailer today, from debt to lawsuits to immigration problems. This is a story that I think will serve as the outline for the business class that will be taught about American Apparel one day.

The fashion empire of this maverick Canadian entrepreneur – who apparently relishes his reputation as a pervert and a libertine – has gone from being the coolest company on the block when it arrived in Britain in 2004 to the brink of bankruptcy because its auditor, Deloitte & Touche, resigned last month after discovering “material weaknesses” in the financial controls of the clothing company dating back to last year.

For the exhibitionist Charney, whose excesses are the stuff of fashion-industry legend, to be finally humbled by accounts that are more street corner than Wall Street is, some might think, a bit like Al Capone finally being brought to book over tax evasion. But whatever the catalyst, it has led to the unravelling of an empire. It is a rags to riches – and back to rags again – story that has the fashion world in its thrall.

Americal Apparel has become a well known brand in both retail and fashion, but it is looking like their downfall is going to be their own success. After unveiling their first two stores in 2003, they launched one of the most aggressive retail expansion plans of the previous decade. Doing so has coupled the retailer with debt at a time when the industry is struggling. Add in seemingly unstable leadership and it is difficult to say what the future holds for the retailer.

I do wonder what the future holds for retail operations but I do hope that the wholesale operations can find a way to continue, in spite of whatever happens to the company. They really do make a great product.

  • Read more about: american apparel, bankruptcy, economy, fashion, lawsuits, litigation, Retail, t-shirts
  • Photo, above, from flickr user kba213 available under a Creative Commons license.

Express Lane for 8/26/2010

Found in: Express Lane
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  • Some stories I’ve been reading over the past few days: SmashingMagazine shares some e-commerce design advice with their article, Improve Your E-Commerce Design With Brilliant [...]
Thursday
August 26, 2010
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Some stories I’ve been reading over the past few days:

SmashingMagazine shares some e-commerce design advice with their article, Improve Your E-Commerce Design With Brilliant Product Photos. Not only do they share examples of good product photography in e-commerce, but they also share tips and advice for e-commerce site owners who are looking for better photography.

Last year, Nordstrom rolled out a new inventory management system that allowed the retailer to combine web and in-store inventory. This new inventory system is one of the driving factors behind the retailer’s sales growth in 2010. It is also making for more satisfied customers. It’s a win for both parties.

The Retail Doctor, Bob Phibbs, has a great analysis of one retailer who used daily deal site Groupon and saw less than stellar results. Through all of the hype of Groupon and the sites that are starting to follow, this is a good cautionary tale about the downfalls of large price discounts in retail. The blog post is also followed by some great comments that offer some additional views on the matter.

  • Read more about: customer satisfaction, Customer Service, Design, discounting, e-commerce, gap, groupon, inventory, nordstrom, Photography, Retail, smashingmagazine, theretaildoctor

Express Lane for 8/20/2010

Found in: Advice, Bankruptcy, E-Mail Marketing, Express Lane, Store Openings & Closings, Tips for Using
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  • Some retail, e-commerce, and e-mail marketing links that I’ve like to share with you today: First up, clothing retailer Gap and deal of the day [...]
Friday
August 20, 2010
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Some retail, e-commerce, and e-mail marketing links that I’ve like to share with you today:

First up, clothing retailer Gap and deal of the day website Groupon teamed up yesterday to offer customers $50 of Gap merchandise for $25. This is the first time the deal of the day website partnered with a national retailer and reports are that over 400,000 coupons were sold in one day. Excellent day, I’m sure, for Groupon.

Bronto Blog has a roundtable discussion on 5 Ways to Get Your Newsletter Deleted. As usual, great advice and tips for anyone concerned with e-mail marketing strategy.

With the bankruptcy of several national retailers, retail vacancies are on the rise. Here in New Jersey, retail vacancies are at the highest point in the last ten years. This shouldn’t be too surprising since the area has been hit especially hard with the loss of chains like Linens ‘N Things, CompUSA, and Circuit City as well as store closings by Office Depot and Boscov’s.

And finally, Zippycart has a good advice for retailers, looking to drive traffic to their store, in their post 13 Ecommerce Link Building Tactics fr Your Online Store.

  • Read more about: asbury park press, bankruptcy, bronto blog, e-commerce, E-Mail Marketing, e-mail strategy, gap, groupon, link building, New Jersey, newsletter, office depot, Retail, retail vacancy, seo, zippycart

Interesting iPhone App for Retailer Managers

Found in: Retail, Tech Advice
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  • Just came across this new application in iTunes called iRetailer (caution: link takes you to the Apple iTunes store). It is a task organizer and [...]
Tuesday
January 13, 2009
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Just came across this new application in iTunes called iRetailer (caution: link takes you to the Apple iTunes store). It is a task organizer and note-taking application that is geared towards retail managers allowing them to divide tasks into categories such as people, operations, and merchandising.

From their description:

I was tired of using note applications that were either too complex or just didn’t do a good job. I built my own app to take care of simple task throughout the day. You have enough to do throughout your day without having to ‘chase notes.’ Have your list with you at all times. I have saved so much time just through the development phase, by using iRetailer.

I don’t know how well the application works, but I can totally support the idea. When I was involved at the store level of retail, I always had a notepad on me that had to-do lists and goals. Sales targets, merchandising objectives, and daily operations coverage were always in my pocket. The concept of an iPhone app is intriguing to me because it centralizes the information a bit more.

Good idea for an app. If anyone tries it out and has feedback on it, I’d love to know.

  • Read more about: application, Business, Geek, iphone, management, productivity, Retail, retail management

Macy's Closing 11 Stores

Found in: Store Openings & Closings
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  • December wasn’t kind to Macy’s as they saw a 4.0% drop in same store sales and have now announced that they are closing 11 stores. [...]
Thursday
January 8, 2009
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December wasn’t kind to Macy’s as they saw a 4.0% drop in same store sales and have now announced that they are closing 11 stores. Combining November and December, same store sales dropped 7.5% over last year for the retailer.

Close to 1,000 employees are affected by these store closings – unknown how many fo them will be able to transfer to positions in other stores.

From their press release, the closing stores are:

  • Ernst & Young Plaza (Citicorp Plaza), Los Angeles, CA (135,000 square feet; 136 employees; opened in 1986)
  • The Citadel, Colorado Springs, CO (195,000 square feet; 105 employees; opened in 1984)
  • Westminster Mall, Westminster, CO (156,000 square feet; 110 employees; opened in 1986)
  • Palm Beach Mall, West Palm Beach, FL (190,000 square feet; 71 employees; opened in 1979)
  • Mauna Lani Bay Hotel, Island of Hawaii, HI (3,000 square feet; 3 employees; opened in 1983)
  • Lafayette Square, Indianapolis, IN (160,000 square feet; 84 employees; opened in 1974)
  • Brookdale Center, Brooklyn Center, MN (195,000 square feet; 72 employees; opened in 1966)
  • Crestwood Mall, St. Louis, MO (166,000 square feet; 176 employees; opened in 1969)
  • Natrona Heights Plaza, Natrona Heights, PA (73,000 square feet; 124 employees; opened in 1956)
  • Century III Furniture and Clearance, West Mifflin, PA (83,000 square feet; 3 employees; opened in 2000)
  • Bellevue Center, Nashville, TN (211,000 square feet; 76 employees; opened in 1990).

These store closings represent a troubling sign of things to come for the retail industry. I believe Macy’s is just the first in a line of retailers to announce downsizing over the next few weeks. Who’s next?

More coverage from the Consumerist, Reuters and BloggingStocks.


Photo above from Flickr user pkeleher. Use under Creative Commons License.

  • Read more about: federated, layoffs, Macy's, Retail, store closing
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About No Turn On Red:

No Turn On Red is a blog about the customer experience in retail, both online and in-store. Through tips for e-commerce developers, inspiration for e-commerce information architects, advice for retail directors, and stories from real customers, our goal is to make the shopping experience better for all.

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