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Social Media Business Plan & ROI

Found in: Strategy
Monday
December 1, 2008
2 Comments

Missed this last week due to the holiday, but I wanted to share a link to Beth Harte’s excellent post called Want to Figure Out Your Social Media Plan? Consider a Plan. It’s an excellent primer on developing a business plan for social media and setting clear goals in order to measure ROI. Not only is the post informative, but it has spurred a great conversation in the comments on different ways to define and measure ROI with a social media plan. I’ve just skimmed through the comments, but I know I have a lot to read and digest tonight.

Express Lane for November 13

Found in: E-Mail Marketing, Economics, Express Lane, Holiday 2008, Retail
Thursday
November 13, 2008
No Comments

Some stories that are on my radar this morning:

McDonald’s is testing no-brand marketing in Japan by opening a store without any of the colors, logos, or branding of their traditional stores. Supported through non-traditional marketing such as hand outs, viral campaigns, and a unique website, the store offers two menu choices and that is it. Intriguing concept and I wonder how long it is until we see that more often in the United States. Jon Sykes also shares his thoughts on this campaign.

Linda at Get Elastic has a very informative post about the benefits of pushing educational content, rather than sales promotions, in e-mail. In Should Retail Email Sell or Inform? An A/B Split Test Case Study, she provides a look into an study into different types of e-mails that were sent out from a retailer and provides concrete information on ROI, conversion rates, and sales results. Summary is, content is king and the e-mails that were focused on educational content and information performed better than the sales oriented e-mails. Good information for all retailers.

Over at CNBC, Cindy Perman writes about the impact the economy is having on second hand and consignment shops. Some intriguing sales numbers from Goodwill and quotes from consignment store owners that reflect the uptick in sales and traffic they are seeing this holiday season. At least someone is seeing positive gains this season.